...because you only get one chance to deliver the perfect experience
Arthur O. Sulzberger Jr. - Chairman of the Board, The New York Times
"And let me now call out Elise and Tim Lentz, who could not have handled things with more grace, humor, wit and diligence. They were exceptional and a major reason that the almost two weeks on the cruise went so flawlessly. I am delighted to write that I look forward to my next Times Journey!"
"And let me now call out Elise and Tim Lentz, who could not have handled things with more grace, humor, wit and diligence. They were exceptional and a major reason that the almost two weeks on the cruise went so flawlessly. I am delighted to write that I look forward to my next Times Journey!"
Arthur Tauck Jr. - Chairman of the Board, Tauck, Inc. (Tauck World Discovery)
"Whether you're doing the Panama Canal or the Baltic, you both do an outstanding job. It is a pleasure to read the guest comments from your cruise/tours. The guests rave about all you do for them and your manner of doing it. I always smile when a cruise of yours comes up on the weekly guest comment report. "Smile" because there is nary a problem and only kudos for you both, the company and most of the suppliers you work with. I know that doesn't happen by accident. It is the result of conscience effort . . . and this guy appreciates all you do to make it happen."
"Whether you're doing the Panama Canal or the Baltic, you both do an outstanding job. It is a pleasure to read the guest comments from your cruise/tours. The guests rave about all you do for them and your manner of doing it. I always smile when a cruise of yours comes up on the weekly guest comment report. "Smile" because there is nary a problem and only kudos for you both, the company and most of the suppliers you work with. I know that doesn't happen by accident. It is the result of conscience effort . . . and this guy appreciates all you do to make it happen."
Jennifer Tombaugh - President, Tauck, Inc. (Tauck World Discovery)
“I want to thank you for taking the time to write such a comprehensive email about your recent sailing with us aboard Le Ponant and the great talents of Tim and Elise Lentz. Clearly, there are best practices that Tim and Elise master that are valuable to others on our guiding teams.”
“I want to thank you for taking the time to write such a comprehensive email about your recent sailing with us aboard Le Ponant and the great talents of Tim and Elise Lentz. Clearly, there are best practices that Tim and Elise master that are valuable to others on our guiding teams.”
Jacque Moran - Tour Director Manager, Tauck, Inc. (Tauck World Discovery)
"You know that expression - "you can please some of the people some of the time, but you can't please all of the people all of the time" ?? Well, I think that is true, unless your last name is LENTZ - then apparently you CAN please all of the people all of the time!!!! Well done dynamic duo!"
"You know that expression - "you can please some of the people some of the time, but you can't please all of the people all of the time" ?? Well, I think that is true, unless your last name is LENTZ - then apparently you CAN please all of the people all of the time!!!! Well done dynamic duo!"
Captain John Clark - Ship's Master, m.s.y. Wind Surf (Windstar Cruises)
“My Personal opinion of Tim and Elise is that they have conducted their duties in an exemplary manner, Elise delivers the finest public speeches that I have ever seen in my time at Windstar. Outstanding written comments by our guests have always reflected my sentiments about their performance. They also conduct themselves in a very positive manner regarding their social interaction both with our guests and the fellow crew members and are respected and popular by all.”
“My Personal opinion of Tim and Elise is that they have conducted their duties in an exemplary manner, Elise delivers the finest public speeches that I have ever seen in my time at Windstar. Outstanding written comments by our guests have always reflected my sentiments about their performance. They also conduct themselves in a very positive manner regarding their social interaction both with our guests and the fellow crew members and are respected and popular by all.”
Chloe Hanin - Events Coordinator, Hotel Fairmont Monte Carlo
“It is always a great pleasure working with Tim and Elise, they are not only extremely professional but also very pleasant to work with.”
“It is always a great pleasure working with Tim and Elise, they are not only extremely professional but also very pleasant to work with.”
James Deering - Hotel General Manager, MV Star Legend (Windstar Cruises)
"Tim and Elise are great. They obviously know what they are doing. They are making my job too easy."
"Tim and Elise are great. They obviously know what they are doing. They are making my job too easy."
Captain Régis Daumesnil - Ship's Master, Le Levant (Compagnie du Ponant)
“I must say we have been very impressed by Tim and Elise. They give their very best to the guests - all the day long. You can be proud of them.
Yours sincerely, R. Daumesnil”
“I must say we have been very impressed by Tim and Elise. They give their very best to the guests - all the day long. You can be proud of them.
Yours sincerely, R. Daumesnil”
Marianna Cornelious - Tour Director Manager, Tauck, Inc. (Tauck World Discovery)
"Awesome comments! Great job! Looks like all went well! Thanks again for stepping in and running this program on such limited notice."
"Awesome comments! Great job! Looks like all went well! Thanks again for stepping in and running this program on such limited notice."
Roger and Mary Lynn Holman - Tour Guests, Panama Canal & Costa Rica
"The above was our twenty fourth tour with Tauck World Discovery and it was excellent. We firmly believe that the thing that made this tour so enjoyable were the Tour Directors Tim and Elise Lentz. In all of your twenty four tours, we believe that Tim and Elise were one of the best, if not the best, tour directors we have had on a tour. It is the "Tims and Elises" of your company that will have us returning for many, many more tours."
"The above was our twenty fourth tour with Tauck World Discovery and it was excellent. We firmly believe that the thing that made this tour so enjoyable were the Tour Directors Tim and Elise Lentz. In all of your twenty four tours, we believe that Tim and Elise were one of the best, if not the best, tour directors we have had on a tour. It is the "Tims and Elises" of your company that will have us returning for many, many more tours."
Joleta Chiu - Tour Guest, Western Mediterranean
"Tim and Elise have been most professional, warm and friendly, kind and considerate, helpful and attentive throughout the entire journey. They were very thoughtful at all times, too, always anticipating well in advance what we would need or should have to make our journey most comfortable and enjoyable every step of the way! I can tell how hard they had worked to ensure that we were all happy and were having a great time. They always carried a beaming smile on their face which were infectious. They put 100 plus 1 effort into every task that they did, big or small. I love their great sense of humor, too! This vacation I had with Tauck was great, but I do think that Tim and Elise have made it exceptional!"
"Tim and Elise have been most professional, warm and friendly, kind and considerate, helpful and attentive throughout the entire journey. They were very thoughtful at all times, too, always anticipating well in advance what we would need or should have to make our journey most comfortable and enjoyable every step of the way! I can tell how hard they had worked to ensure that we were all happy and were having a great time. They always carried a beaming smile on their face which were infectious. They put 100 plus 1 effort into every task that they did, big or small. I love their great sense of humor, too! This vacation I had with Tauck was great, but I do think that Tim and Elise have made it exceptional!"
The Mortons - Tour Guests, St. Petersburg & the Baltic
"Our Tour Directors, Tim and Elise Lentz we trust are appreciated by Tauck for their superlative efforts, attitude and customer service ethic. They shepherded 70 to 80 clients around the Baltic flawlessly without any noticeable hitches while working from dawn to dusk and sometimes we know later, all the while doing so with good humor. We could write a book of Tim and Elise but won't. Suffice it to say, that their efforts and attitude should result in our traveling with your company again."
"Our Tour Directors, Tim and Elise Lentz we trust are appreciated by Tauck for their superlative efforts, attitude and customer service ethic. They shepherded 70 to 80 clients around the Baltic flawlessly without any noticeable hitches while working from dawn to dusk and sometimes we know later, all the while doing so with good humor. We could write a book of Tim and Elise but won't. Suffice it to say, that their efforts and attitude should result in our traveling with your company again."
Hope Swenson - Tour Guest, Venice and the Dalmatian Coast
“Having just returned from my 6th Tauck Tour, I'd like to add a word to my comment card. Tim & Elise were the absolute best Tour Directors I have ever traveled with. They were informative, helpful, caring, funny & enthusiastic. You should give them a raise!”
“Having just returned from my 6th Tauck Tour, I'd like to add a word to my comment card. Tim & Elise were the absolute best Tour Directors I have ever traveled with. They were informative, helpful, caring, funny & enthusiastic. You should give them a raise!”
MJ and Bob Weeks - Tour Guests, Sicily the Amalfi Coast & Rome
"I wanted to let you know what an outstanding job Tim and Elise did on our Amalfi tour. They were incredibly organized, so there was never even a minor snafu, and they were always pleasant, helpful, and fun. They were the best tour directors we have had on any trip, and their efforts enhanced our experience."
"I wanted to let you know what an outstanding job Tim and Elise did on our Amalfi tour. They were incredibly organized, so there was never even a minor snafu, and they were always pleasant, helpful, and fun. They were the best tour directors we have had on any trip, and their efforts enhanced our experience."
Lee Tauck - Family Member, Tauck, Inc. (Tauck World Discovery)
"Dear Tim & Elise: To tell you yet again, what a terrific job you have done!! Merci! Merci! Keeping 80 people happy is no easy task and you did it in spades. I never heard one negative comment - and lots of positives. The company is lucky to have you! You are very good at what you do. Thanks!"
"Dear Tim & Elise: To tell you yet again, what a terrific job you have done!! Merci! Merci! Keeping 80 people happy is no easy task and you did it in spades. I never heard one negative comment - and lots of positives. The company is lucky to have you! You are very good at what you do. Thanks!"
Pam Beirne - Guest Relations Coordinator, Tauck, Inc. (Tauck World Discovery)
"I just got a call from a recent guest. She wanted management know that Elise and Tim were spectacular, relaxed, informative and helped them in every way possible. She said that at the farewell dinner several guests stood up to thank Elise and Tim for all that they did. She said they are gems and extraordinary and she would love to take another tour with them again."
"I just got a call from a recent guest. She wanted management know that Elise and Tim were spectacular, relaxed, informative and helped them in every way possible. She said that at the farewell dinner several guests stood up to thank Elise and Tim for all that they did. She said they are gems and extraordinary and she would love to take another tour with them again."
Charlene Surmont - Cruise Director, Le Ponant (Compagnie du Ponant)
"Thank you to Tim & Elise to work with us and together give the best experience we can to our passengers."
"Thank you to Tim & Elise to work with us and together give the best experience we can to our passengers."
Aude Chevalier - Cruise Director, Le Ponant (Compagnie du Ponant)
"Tim & Elise are very organized, lively and the guest have so much fun with them. It is a pleasure to work with them."
"Tim & Elise are very organized, lively and the guest have so much fun with them. It is a pleasure to work with them."
Amélie Monier - Cruise Director, Le Ponant (Compagnie du Ponant)
"It is a real pleasure to work with Tim & Elise, they are part of Le Ponant Family."
"It is a real pleasure to work with Tim & Elise, they are part of Le Ponant Family."
